It's a pleasure to meet you, Hattie. Do you mind if I call you that, or is there something more specific? Ms. Hattie, perhaps?

[Just in case. He shook his head with a smile at Ella.]

No, no, dearie, you didn't interrupt anything. Just making sure everything has a bit of shine to it. Would you two like to come to my office? It's in the back, and it's still a bit cluttered, but I have put on a pot of tea.