[She was so warm, kind. It was hard not to like her instantly but he was wary still. He couldn't help it but he did relax a bit, nervousness and fear replaced by calm curiosity.]

I'm glad to be here really. I don't really think it's a misunderstanding. He wants you to do something you can't and he can't accept that as an answer. [He sits back smiling happily, pleasantly surprised at the offer of tea.] Oh, yes please tea is fine. Tea is perfect.

If I'm perfectly honest, I have no idea what to ask or say. I'm sure there are some things you want to tell me though. I'd be more than happy to listen and ask a few questions, if that's okay.